Delivery Policy

Everything we sell is digital

Gridkind sells prepaid digital products only. We hold no physical stock, operate no warehouse or fulfilment centre, and ship nothing. There are no delivery charges, couriers, tracking numbers, or delivery addresses. Nothing sold on Gridkind is dispatched by a third party to a customer.

How each product is delivered

Retailer food vouchers. Issued as a private voucher code and made available to the recipient in authenticated Gridkind. Viewing a code may require a fresh, user-initiated mobile verification. Redeemed in store at the issuing retailer.

Airtime and data. Loaded by the mobile network directly onto the recipient's mobile number through our licensed aggregator. There is no code to redeem.

Merchant vouchers. Issued as a private voucher code and made available to the recipient in authenticated Gridkind. Redeemed in person at the named merchant, who supplies the goods. We settle with that merchant under our supply agreement with them.

Timing

Delivery begins after payment succeeds. Airtime and data are normally automated. Voucher issuance may use allocated inventory or require operator review, and Gridkind shows that state while the item is being issued. Where a supplier or mobile network is temporarily unavailable, delivery is queued and retried.

If we cannot deliver within 24 hours of payment, we cancel the order and refund in full to the original payment method. Section 46 of the Electronic Communications and Transactions Act 25 of 2002 sets 30 days as the outer limit for executing an order; our own commitment is the 24 hours above.

You need no app-store download. Gridkind works in the browser and may be installed as a PWA, but a network connection and the required private access check are needed to retrieve a new delivery.

Delivery to another person

Where you buy for someone else, delivery goes to the recipient's mobile number, not to you. Supplying the correct number is your responsibility, and a product delivered to the number you gave us is treated as delivered.

If a number was entered incorrectly, contact support@gridkind.co immediately. We can void and reissue an unredeemed voucher at no charge. Airtime and data loaded onto a live number cannot be recovered.

Group contributions

Where several people contribute towards one item for one recipient, no card is charged until the item is fully funded. Charge and delivery happen together. If the target is not reached by the closing date, no contributor is charged and nothing is delivered.

Voucher validity

A Gridkind merchant voucher does not expire until the earlier of the date its full value has been redeemed, or three years after the date it was issued. That is the minimum protection section 63(2) of the Consumer Protection Act 68 of 2008 gives prepaid vouchers. We charge no dormancy fee, management fee, or any other charge that reduces the value of an unredeemed voucher.

Retailer vouchers are issued by the retailer named on the voucher, and airtime and data are supplied by the mobile network. Those products carry the issuer's or network's own terms, including validity, shown to you before you buy.

How we treat money paid for an unredeemed voucher

Where you hold a voucher that has not yet been redeemed, section 63(3) of the Consumer Protection Act treats the amount paid for it as the property of whoever holds that voucher - not ours. Section 65(2) requires us to handle it with the care, diligence and skill expected of a person managing someone else's property, and prohibits us from treating it as our own. Section 65(1) exempts banks and licensed deposit-takers from that duty. We are neither, so it applies to us in full.

We recognise voucher sales as a liability, not as income, until the voucher is redeemed. We reconcile the value of unredeemed vouchers daily against the funds held to meet them. We do not lend against unredeemed voucher value or use it to fund operating costs.

Proof of delivery

Every delivery is recorded against the order with a timestamp and the supplier's confirmation reference. We will supply that record on request to the payer or the recipient.

Problems

If something has not arrived, check Activity in authenticated Gridkind first, then contact support@gridkind.co with the order reference. We aim to respond within one business day.